This session aims at conveying the message that it is important to tie in with the needs and wants of the energy poor and give insight in these needs and desires. The session will compare findings in different countries surrounding programmes aimed at alleviating energy poverty.

Healthy Neighbourhoods”, “Families in action”: reframing “deep renovation” beyond energy efficiency * N. Brito

The effects of energy poverty in NL - a Dutch qualitative monitor * Caroline van Ooij

Successfully reaching the hard-to-reach home energy assessment toolkits with the help of frontline and community providers * Sea Rotmann

Initiating the journey: Austria's innovative response to energy poverty in the midst of crisis * Kerstin Schilcher